After the driver is installed, the ezcad software still prompts that the dongle cannot be found?

in FAQs about Laser Marking, , ,

Win10 64-bit, the driver installation has been displayed, but the software prompts that the dongle cannot be found, what should I do?

First, the marking board does not require an external dongle. Then check the followings:

1. There is a mismatch between the driver, board, and software. Try changing the software version.

2. Check whether the marking board is genuine and whether its specific model supports the corresponding computer system.

3. After confirming that the laser has been started, check whether the connection between the laser and the board is loose or not in good contact. Or just try another wire.

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